Support

Our products are designed to be used. To their fullest. If you're unsure about their use, maintenance, or you're unsatisfied with your purchase, don't hesitate to reach out. We're here to help with orders, returns, or any questions you may have.

As we rebuild we do so from the ground up. And as we grow we'll only be able to provide our customers with more resources and support. We thank you for your patience.

In the meantime please review our Guarantee, our Returns & Exchanges policy, and our FAQs (below).

A circular white logo with text Best Made Company | Be Optimistic and Est. 2009, Re-Est. 2024 over a red diagonal stripe on a dark blue background. A red X is in the center of the logo.

SUPPORT

Our Guarantee

We guarantee our products against defects resulting from the failure of materials and or craftsmanship. While our guarantee does not cover wear and tear, we will help facilitate the repair and refurbishment of our products. Products bought before September 2024 fall under the guarantee policies of previous ownerships, and so we cannot guarantee purchases made before then. However, we are committed to helping facilitate repairs whenever possible so we ask that you please contact us directly, and inquiries will be reviewed on a case by case basis. Our guarantee excludes axe failures from over-strike and misuse.

Returns & Exchanges

Returns and exchanges must meet the following criteria:

1. They must be returned or exchanged within 45 days from purchase.
2. They must be in new condition, unused and unwashed, with their tags still on.
3. They must be returned in their original packaging.
4. Returns will be fully refunded minus the cost of outgoing and return shipping (international orders excluded).
5. Returns on discounted products are final (unless stated otherwise).

To initiate a return or exchange, please contact us using the form above. Please include as much information as possible so we can expedite this process.

General FAQs

Orders placed by 12:00pm EST will ship the same day (excluding weekends and holidays). We offer multiple shipping options via USPS and UPS, including expedited services, which will be available on the checkout page. Shipping delivery time frames are estimated based on the time the order is placed, as well as the shipping carrier's estimated times. Domestic Shipping is within the United States. We offer international shipping. However, please note that we do not cover the cost of shipping for returns or exchanges on international orders. International customers are responsible for customs and duties.If you have any questions regarding shipping times and costs, please contact us using the form provided above.

The Archive section of our site is a growing repository of products from our past. If you see a product in The Archive that you would like us to bring back, then just click on the “Bring it back” button. We can’t make any guarantees, but knowing what you want will greatly inform what we revive.

Products bought before September 1, 2024, fall under previous ownership policies and can’t be guaranteed. However, we are committed to helping facilitate repairs whenever possible so we ask that you please contact us directly, and all inquiries will be reviewed on a case by case basis.

We hope that our business will one day be at a scale that we can offer in-house product repairs. Until then, we are eager to offer as many repair and restoration resources as possible. If you have a product that needs repair please contact us directly and all inquiries will be reviewed on a case by case basis.

A notebook or a pocket knife are products that have everyday applications. We might offer an axe or a jacket on a limited basis because they serve a more specific purpose, or are made on a more limited, smaller scale.

https://www.bestmadeco.pro/pages/joinInformation regarding all our product releases will be made in our newsletter. The best way to stay informed is to subscribe to our newsletter.

For short supply products, we usually preview them on our website, and then a week or two later we will release them for sale.

If a Long Supply product sells out we will aim to restock it. If a Short Supply product sells out, we can’t guarantee it will be available again.

Quality, geographical proximity, and cost are the three main factors that dictate where we make our products. While domestic manufacturing within the United States is thus our preferred scenario, it is not always feasible or economically viable due to various logistical, financial, and manufacturing constraints.

No.

No. But we hope to at some point.

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